FAQ

[RENTALS & TOURS]How to book a tour or a rental bike?

Send us a booking form and we reply reply in less than 24h with your form of payment. You receive our payment details for paypal or bank transfer. You can also pay at the spot, please see our different prices.

We acept as a deposit a valid driving licence, ID or passport. Alternatively you can leave a cash deposit that varifies depend on the bike you want to rent.

You can also book via one of our booking partners as Withlocals, Airbnb or BimBimBikes.

[RENTALS & TOURS] Cancellation

For reservation with our booking partners apply all cancellation fees of the partner site where you finished your booking.  Booking directly with us are 50% refundable until 7 days prior to the pick up and fully non-refundable 48h prior to the pick up. Cancellation due to weather conditions remains our decision. We can offer tours and rentals by almost every weather, but we don’t force anybody to go out in a thunderstorm.

[TOURS] Where to meet for Lisbon by Bike?

You always receive a message or e-mail with the concrete time and place to meet. Normally we meet at the main entrance of train station Santa Apolonia. Between the ticket counter and the taxis.

[TOURS] Where to meet for Cascais Bike Escape?

You always receive a message or E-Mail with the concrete time and place. Normally at the end of train station at King Kebab, near the toilets are.

[RENTALS] How do I pick up and drop off a bike?

Tuesday to Saturday you can pick up and drop off bikes between 10:00 and 19:00 at BinaClinica (Rua Bica do Sapato 50B). Beside of this, we almost always find a way to organize pick ups and drop offs. Please get in touch with us!

[HOLIDAY] How to book bike holidays with MTB Portugal?

All our bike holidays are a co-production with Lifextreme. The final booking will always be made directly with Lifextreme, who will also charge you for the reservation. If you have any doubts or questions in advance, feel free to contact us about the tour itself or Lifextreme about all legal and payment issues.

[HOLIDAY] Are further dates available than the once announced on the website?

Self-guided tours are available almost over the whole year. Guided tours depend always on our availablities. If no one of the announced dates fits for you, get in touch with us and we will check our availabilities for you. Obviously the more anticipated the easier it will be to make us and our accommodations available.