FAQ

More questions?

How to book a tour or a rental bike?

Send us a booking request and we confirm within 24h. With your confirmation you will receive all payment details.

How can I do the payment?

We accept pre-payment via Paypal, MB-Way or bank transfer. You will receive the required payment details with your booking confirmation.

For short-dated payments via bank transfer it might be necessary to send us a bank confirmation as a proof of payment.

Payments at the spot can only be accepted inĀ  cash and are only possible on request

Is a deposit required for bike and equipment rentals?

Yes, the amount of deposit depends on your reservation and is usually between 50 – 200 Euro. We also acept valid driving licences, IDs or passports alternatively to a cash deposit.

Cancellation

For reservation with our booking partners applies the partners cancellation policies.

Booking directly with us are 100% refundable until 7 days prior pick up and fully non-refundable 48h prior to the pick up.

Cancellation due to weather conditions remains our decision. We can offer tours and rentals by almost every weather, but we don’t force anybody to go out in a thunderstorm.

Where do we meet for bike rides?

If not agreed differently we meet…

In Lisbon at the main entrance in front of train station Santa Apolonia.

In Ericeira we meet at hte parking of Ribeira d’Ilhas or Foz de Lizandro.

In Cascais and Sintra you will always be informed about the meeting in your confirmation e-mail.

How do I pick up and drop off a rental bike?

Lisbon: Tuesday to Saturday you can pick up and drop off bikes between 10:00 and 19:00 in Lisbon at BinaClinica (Rua Bica do Sapato 50B). Sunday and Monday pick ups and drop offs are usually possible on agreement.

Ericeira: Our station in Ericeira doesn’t have defined opening hours, but very flexible availabilities. Monday to Sunday we are always awailable on request.

Sintra and Cascais: Bikes are delivered to your hotel or one of our partners. Availabilites daily on request. Ask us for details.

How to book bike holidays with MTB Portugal?

All our bike holidays are a cooperation with Lifextreme. Booking and payment will always be made directly with Lifextreme. If you have any doubts or questions in advance, feel free to contact us about the tour itself or Lifextreme about all legal and payment issues.

Are further dates available than the ones published on the website?

Let us know if you need some other dates! Generally we got our calenday logged in for the 2021 season. Self-guided tours may be available at some further dates. Guided toursare only possible to organize for group reservations with min. 3 participants.